Service Delivery Partners

Vacu-Lug remains an independent manufacturer of quality retreads and the UK agents for a premium new tyre, to complement this, we have the ability to select a service partner that is best suited for the operation and location in question. We remain flexible but our overall objective is to provide service levels which exceed our customers’ expectations.

When deciding on a service partner for a particular agreement we would evaluate them on many levels but primarily on the following:-

• Ability to provide a high standard and maintain continuity of service
• Area of coverage, national or regional
• Reputation and customer acceptance
• Willingness to stock policy tyres
• Creditworthiness
• Emergency breakdown response times
• Agreement with, and signing up to the Vacu-Lug service charter
• Provision of an emergency call centre 24/7
• Properly trained fitters with a minimum of City and Guild qualifications
• The provision of properly fitted out service vehicles
• The level of compliance with Health & Safety, Insurance, Environmental
• Policies, Equipment Inspections, and BSI standards

Although the negotiation of value for money service provision is an important factor when considering a Service Partner, it is our intention to reward them for providing excellent husbandry with the intention of optimising the life of the tyre.