Following the recent launch of VFM, Vacu-Lug’s state-of-the-art tyre fleet management system (see below for further information), a second and complementary service known as VFM Tyre Rescue has now been introduced to add further value and assure users’ complete peace of mind at all times.
“VFM Tyre Rescue is our new nationwide emergency tyre breakdown service, which is available 24/7, 365-days a year,” explains Neil Marston, Fleet Operations Director of Vacu-Lug Traction Tyres Limited. “The service provides operators with a dedicated help-line in the event of a tyre failure, the objective being, quite simply, to ensure a repair is effected and the vehicle returned to the road as quickly and efficiently as possible, no matter where or when the incident may occur.”
From the operator’s point-of-view, all that is required to initiate the service is a single telephone call to 0845 60 60 220 from where a VFM Tyre Rescue Agent will take over. Agents have access to the UK-wide network of Vacu-Lug Service Providers and can rapidly ascertain the nearest dealer able to accept the job and complete the work in the shortest time-frame.
Completing the efficiency loop, the Service Provider is issued with a unique job reference by the VFM Tyre Rescue Agent. This reference links to full details of the work to be carried out and is used right through to the point of invoicing, simplifying matters for the customer, Service Provider and Vacu-Lug alike.
VFM: Vacu-Lug Fleet Management
VFM, is an advanced tyre fleet management system that introduces for the first time the ability to merge third-party tyre inspections into a single, web-based reporting format.
The programme is the outcome of a major research and development project which, through its extensive monitoring and reporting capabilities, redefines the state-of-the-art in terms of tyre fleet management.
The system’s focus is fixed on providing customers with the best possible service while ensuring best practice is adhered to throughout, both within Vacu-Lug’s own organisation and by its third-party service providers. As such, VFM improves efficiency in operation by speeding up and smoothing the workflow through enhanced data-management and reporting.
VFM is a fully computerised, internet-based service which enables Vacu-Lug to provide operators with compliant, comprehensive and economic fleet tyre management records.
The system plays a major part in controlling the costs of both Vacu-Lug’s own contracts and those of its clients. This in turn ensures compliance with customers’ agreed tyre policies and, consequently, the best possible management of their tyre assets.
VFM delivers a number of key features and benefits, both in terms of its operation and its reporting:
- Work managed on behalf of Vacu-Lug is validated by the system and authorised within the VFM office
- VFM issues unique system-generated order numbers to help ensure accurate, timely and clean invoicing
- Invoices from third-party service providers can be automatically cross-referenced and validated
- The system ensures invoice queries rest between Vacu-Lug and its service providers until resolution
- Web reporting provides customers with access to their data 24/7 via the secure Vacu-Lug portal.
- Costs across a fleet can be analysed in both high and low level detail
- The system can determine costs by location or by vehicle
- Online fleet inspection report provides a variety of information, including:
- Vehicles not inspected easily identified
- Vehicle monthly inspection dates recorded
- Remaining tread depth (mm) for each wheel position on the vehicle
The VFM system contains the fleet data for all of Vacu-Lug’s customers and all associated product, policy and pricing information, along with information relating to the Vacu-Lug network of 800 approved service providers.
Fleet inspections with VFM
Fleet inspection information is controlled via Vacu-Lug’s Inspector Link system. Inspection details are recorded and captured using a handheld unit and automatically uploaded directly to VFM upon completion. These handheld units are used by Vacu-Lug’s own fleet audit team and service providers alike.
A unique feature of the system is that Vacu-Lug is able to interface its VFM Inspector Link with other service provider’s own fleet inspection systems. Data captured in this way is imported directly to VFM where it is merged and fed back to the customer in a single report-format.